• 3.2.     Late Payment – A S$5.00 administrative fee (subject to GST) is applied for late payments or dishonored cheques or in case GIRO deductions are unsuccessful.
• 3.3.     All fees paid are non-refundable (except Refundable Deposit as stipulated above in Clause 2.2) and non-transferable.
• 3.4.     All fees are subject to revision at the discretion of Yamaha Music School.

4.    Course Calendar

• 4.1.    Here is the course calendar of 2025.
• •    The calendar for the following year is announced every December.
• 4.2.    Lessons are not conducted during Yamaha Term Holidays and Gazetted Public Holidays.
• •    Term holidays are determined for every student (on all days) to have 11 lessons per term (3 months starting with January, April, July and October). Except for Apple Course.

5.    Punctuality

• 5.1.    Regular and Punctual Attendance - We encourage all students to attend their lessons regularly and arrive on time to make the most of their learning journey. There will be no makeup for any time lost
• 5.2.     Our teachers guarantee strict punctuality; however, if the teacher is late for unavoidable reasons, time will be made up accordingly.

6.    (No) Replacement Lessons

• 6.1.    Our policy is designed to ensure fairness and consistency for all students and teachers. Unfortunately, we are unable to provide makeup lessons for missed lessons by students, or in case of unforeseen situations beyond the school’s control such as blackout, floods, or severe weather conditions.
• 6.2.     In the event the teacher is found unable to conduct the lesson as scheduled in the term calendar for unforeseen reasons (such as medical, childcare, ceremonial, professional or urgent leave), Yamaha Music School does guarantee to offer and conduct the make-up lesson with due coordination with the customer. The make-up lesson will be offered either by other teachers on the original date and time or by the original teacher on another date.

7.    Administration

• 7.1.    Student Card: In the event you misplaced your student card, please report it immediately. A replacement card will be issued at S$5.00 (subject to GST).
• 7.2.     Student Number: Kindly include your student number in all correspondence with the school for prompt assistance.
• 7.3.    Updates to Personal Details: Please notify us promptly of any changes to your address or contact information to avoid missed updates or correspondence.
• 7.4.     Personal Belongings: While we do our best to maintain a safe environment, we kindly remind all students and visitors to look after their personal belongings.
• 7.5.     School Notices: All official notices, including exam dates, will be posted on the school notice boards. We encourage students and parents to review them periodically to stay informed.

8.    Termination

• We understand that plans and commitments may change and we’re here to guide you through the process of terminating a course, should the need arise:
• 8.1.     Advance Notice Required - To terminate a course, a minimum of one (1) calendar month’s advance written notice is required. For example, if your last month of attendance is December, please inform us in writing by 30th November, failing which one (1) month’s course fees will be applicable.
• 8.2.    Returning the Student Card: We would require the return of the student card upon termination for proper closure of your enrolment.
• 8.3.     Once terminated, the lesson slot will be opened to other customers immediately. Whether the student can rejoin the original slot depends on the class and teacher availability.

9.    Miscellaneous

• 9.1.    Transfers: If you would like to request a transfer to another class or location, please provide us with at least one (1) calendar month’s advance written notice.
• 9.2.     Lesson Time: Lesson times include reasonable transition periods for teachers to move between classes.
• 9.3.    Class Adjustments: We reserve the right to transfer, combine, or dissolve classes as necessary with prior notice.
• 9.4.     Parent/Guardian Participation: We would be pleased to accommodate sit-in requests for Individual Lessons for children and teenagers.
• 9.5.     Classroom Etiquette: To ensure a focused and respectful environment, we kindly request that you refrain from eating, drinking, photography, video/audio recording, or any activities that may cause disruptions during lessons.