Operation Specialist @ Plaza Singapura
Overview: -
The Operation Specialist plays a vital role in ensuring smooth day-to-day operations. A positive attitude is essential, as this position involves frequent interactions with customers. Strong customer service skills are necessary to handle inquiries, resolve issues, and provide a pleasant experience.
Additionally, the Operation Specialist must show initiative, taking proactive steps to support the team and improve operational efficiency. Cashiering duties, including handling payments accurately and efficiently, are a core part of the role, as well as supporting sales activities, ensuring seamless transactions, and maintaining a customer-first approach.
Key Areas of Responsibilities: -
Primary Role:
- Assist the Branch/Store Leader with the day-to-day operations of the Plaza Singapura branch
- Oversee daily sales payment collections, always ensuring accuracy and compliance
- Supervise and monitor Part-Time cashiers in managing payments and other cash-related transactions
- Respond to customer inquiries through in-store interactions, email, phone calls, or messaging platforms, providing prompt and helpful assistance
- Deliver exceptional customer service with a customer-first approach
- Maintain appropriate stock levels within the store and ensure accurate product tagging, pricing, and descriptions
- Uphold the highest standards in visual merchandising by maintaining and presenting display products to a high standard
Secondary Role:
- Support cross-functional cashiering or sales duties at Plaza Singapura, Music Square store when needed
- Perform any other ad-hoc tasks assigned by the Store Leader
Requirements: -
- Minimum GCE O-Level & above
- 2 to 3 years of retail working experience
- Possess knowledge of Guitars, Drums or Keyboard products
Interested applicants may send in their contact number and email by filling up this form. Please note that only shortlisted applicants will be contacted.